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Hyundai, Kia ranked in top tier in China's customer service index


South Korea's leading automaker Hyundai Motor Co. and its smaller affiliate Kia Motors Corp. continued to receive high marks for their customer service in China this year, a survey showed Tuesday, while rapid advances by local competitors caused some concerns.

In an annual survey conducted by U.S. marketing information service firm J.D. Power, Beijing Hyundai, a joint venture of Hyundai Motor, received the third highest mark of 786 points out of possible 1,000 for its customer services, down one notch from a year earlier.

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