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Hyundai, Kia ranked in top tier in China's customer service index

2016-08-11

South Korea's leading automaker Hyundai Motor Co. and its smaller affiliate Kia Motors Corp. continued to receive high marks for their customer service in China this year, a survey showed Tuesday, while rapid advances by local competitors caused some concerns.

In an annual survey conducted by U.S. marketing information service firm J.D. Power, Beijing Hyundai, a joint venture of Hyundai Motor, received the third highest mark of 786 points out of possible 1,000 for its customer services, down one notch from a year earlier.


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